Holzplatte

FAQ´s

We focus on sustainability in our apartments - For you and the future generations on our beautiful world.

Equipment:

Self-sufficiency applies in our vacation apartments. Nevertheless, the kitchens in our apartments are basically equipped with basics, such as salt, pepper, etc.. We also provide dishwasher tabs and toilet paper for the first few days. For a longer stay, however, you will have to bring or buy additional utensils yourself.

Are towels and bed linen available in the apartment?

Yes, towels and bed linen are available in the apartment. However, the towels are only for use inside the apartment. For the lake, swimming pool or bathing paradise you must bring / use your own towels.


Is there a washing machine or a laundry room?

Apartment no. 19 "Waldloft" has its own washing machine. For the other apartments in Hochfirstweg 15, there is a laundry room where you can use the washing machine and dryer for a small extra charge (the other apartments do not have a washing machine).
There is also a laundromat in Titisee-Neustadt:

SB Wachsalon
Schottenbühlstraße 52, 79822 Titisee-Neustadt


What kind of coffee machine is there?

In the apartments there is a Senseo coffee machine, for which you need coffee pods.
You have to bring the coffee pods yourself.
                                                                                                                                                                                 
The vacation apartment "Lotti" is equipped with a filter coffee machine.


Is there a baby crib and a high chair?

If you have indicated in your booking that a small child is traveling with you or have informed us in time via chat, we will gladly provide you with a baby travel cot and a high chair.

 

Hochschwarzwald Card:

The Hochschwarzwald Card is included in all vacation apartments and gives you discounts at numerous leisure attractions. Among them also the bathing paradise and the zoo Tatzmania.

How do I get the Hochschwarzwald Card?

A few days before your arrival you will receive a link for the data request of the Hochschwarzwald Card by mail.
There you have to enter the data of all travelers and can then activate the cards.
You will then have the Hochschwarzwald Cards digitally (Qr code) on your smartphone.


How can I book the Badeparadies with the Hochschwarzwald Card?

The instructions for booking the Badeparadies with the Hochschwarzwald Card can be found under the following file for download:
                   

 

Arrival:

No later than the morning of the day of arrival, we will send you all the information about self-check-in, a few tips and recommendations via WhatsApp or via the booking portal.

How does the check-in take place?

The check-in takes place via a key box.
You will receive all information via WhatsApp or via the booking portal.       

 


When is check-in possible?

Check-in is possible from 3 pm.     



What do you need to pay attention to during the stay?

1.Take good care of the apartment key. We have only one key for each apartment.

2.Make sure to turn off the heating, the stove and the oven before leaving the apartment.

3.Do not use electricity and water unnecessarily. "What we do today will determine what the world looks like tomorrow."      


                                                                                                                                                                                                                  

Departure:

You will hear from us again one evening before the departure day via WhatsApp or via the booking portal with some info regarding the key, the tourist tax and the departure time.

Until when is the check-out possible?

Check-out is possible until 10 am on the day of departure.     

How do I pay the tourist tax?

The visitor's tax can be left in the apartment at the time of departure.
                     
How to leave the apartment at departure?

Please take out the garbage at departure and see that you empty the refrigerator and other cupboards. We will then do the cleaning for you.